Connect, Share and Grow

Each ScoutAbout plan includes a complimentary 14-day free trial, providing you with full access to all features offered in your chosen plan. To initiate the trial, you'll need to subscribe using a credit card, which ensures a seamless transition to a paid subscription once the trial period concludes. After the trial ends, the plan's subscription cost will be charged to your credit card monthly. You can enjoy uninterrupted access to ScoutAbout's innovative tools as long as your subscription remains active. Should you choose not to continue, cancellation is hassle-free, and you can do so at any point during the trial without incurring charges. For a seamless trial experience, we recommend taking full advantage of ScoutAbout's features, allowing you to explore its offerings thoroughly and make an informed decision about continuing with a paid subscription. If you have any questions or need assistance during the trial, our support team is on hand to help.

Absolutely! ScoutAbout makes it easy for users to switch subscription plans whenever they need to. This flexibility is provided through our Customer Portal, powered by Lemon Squeezy. Whether you're looking to upgrade to a plan with more features or downgrade to better suit your current needs, the process is simple and user-friendly.

Yes, ScoutAbout is committed to providing its users with the support they need to succeed. Here's how we structure our support across different plans. Starter and Standard Plans. Users on these plans have access to email support. Our aim is to address queries within 24-48 business hours, ensuring you receive the assistance you need. Premium Plan. Premium users enjoy priority email support with quicker response times, typically within 12-24 hours. Additionally, we offer a limited number of dedicated support sessions each month, where you can engage directly for personalized assistance or guidance. We understand the importance of timely support and are continually working to deliver the best possible service. If you have questions at any time, our support team, helmed by the ScoutAbout founder, is ready to assist.

Yes, ScoutAbout is designed with security in mind to ensure that your content is managed safely. The platform restricts content management to ScoutAbout owners and designated topic editors, providing a secure environment for creating and editing your knowledge sets. Once a ScoutAbout is marked as "published," its information becomes publicly accessible in the ScoutAbout App only to individuals who possess the specific link to the ScoutAbout or an associated topic AboutPage. This setup gives you control over who has access to your content post-publication. We aim to provide both a secure and user-friendly experience. If you have any further questions about security measures or require additional information, our support team is always available to assist.

Canceling your ScoutAbout subscription is straightforward and can be done effortlessly through the Customer Portal provided by Lemon Squeezy, our subscription management service. You can find a link to the Customer Portal on the Account page or within the License Key section of any ScoutAbout in the ScoutAbout Maker.

Yes, ScoutAbout may offer refunds under specific circumstances. If you encounter technical issues that prevent you from fully utilizing your subscription, or if you're a first-time user not fully satisfied within 7 days of your initial subscription, you may qualify for a refund. To request a refund, please contact our support team, who will review your case individually. We are committed to ensuring a positive experience and are here to help resolve any issues you may face.